• Changes to deliveries

  To edit a delivery, the mobile user must have completed their route in the mobile app, and the route must NOT YET be closed in the web portal. When a route is in this state, in the web portal, go to the route details, and you'll see the following button: (https://storage.crisp.chat/users/helpdesk/website/-/f/e/0/8/fe082d340ca93000/495c5826-Few readers

• How to complete a delivery

  Completing deliveries using Handy is very simple. You can view your programmed deliveries by clicking on the Activity screen and selecting the Scheduled Deliveries icon: (https://storage.crisp.chat/users/helpdesk/website/-/f/b/b/7/fbb7ad546dbb0800/811aa5f5-056b-4fba-8bd3-3907cc17e57n6.png =296xauto) Now, select the delivery you're interested in. That will open the delivery's usual screen, where you'll see a breakdown of the products assigned to that delivery. (https://storage.crisFew readers

• Delivery results

  The delivery results report can help you optimize routes, control inventory, analyze costs, and detect problems early on. Overall, the breakdown of these results can help you guarantee on-time delivery, increase customer loyalty, and increase your company's profits. 🔴 These results will impact your delivery metrics and are manually selected by useFew readers

• Block deliveries when the client has an overdue balance

  Credit days When editing the client's details, you must define the number of credit days they’ll have. These days start counting from the moment a credit delivery is made. (https://storage.crisp.chat/users/helpdesk/website/-/4/e/b/1/4eb1d115a2163800/75e84450-8f3d-4a31-b837-b6fceb1tq3n8i.png =617xauto)Few readers

• Block delivery rescheduling

  You can find this setting in Settings, then Deliveries. (https://storage.crisp.chat/users/helpdesk/website/-/f/9/f/4/f9f4af153b51b800/a4ec67e9-0a24-4185-a24d-8fba1f1642qbg.png =842xauto) Usually, when you have a delivery in the app, and it's not completed, the system allows you to reschedule it for another time. This might not be ideal for you if you want to have more conFew readers

• Canceling routes

  If you ever program a route for the wrong user, you can easily delete it. To do so, simply follow these steps: To cancel a route, go to Manage sales and delivery routes, then click on the route you wish to cancel, and click on Cancel. (https://storage.crisp.chat/users/helpdesk/website/-/1/c/8/c/1c8c789621255100/e8a44888-2c61-4239-97f7-9c02b75wipg1.png =833xauto) The orders assiFew readers

• Sales and delivery routes

  Assigning a load to a user, whether it's for route sales, delivery, or both 🚛 To create a new sales or delivery route, click on the following button: (https://storage.crisp.chat/users/helpdesk/website/-/4/6/3/6/463685ea7ea75400/14bc8655-d271-41b2-99d7-1307cd672i4n.png =924xauto) After clicking, you'll see the following screen: (https://storage.crisp.chat/users/helpdesk/website/-/f/8/5/4/f8544abfbcb0b000/9d1ce54f-7bcb-4cb1-a7f8-5770e6gxf4ho.png =924xauto) This screen has two vFew readers

• Operational status of orders and products

  Operational Status In Handy, orders can have different operational statuses, depending on where in the distribution process they currently are: Pending delivery This status appears when a persales order is created It can also appear when a delivery attempt was unsuccessful On route Orders and their correspondingFew readers

• Notify clients when a delivery is completed

  In Handy's web portal, go to Settings Notifications Sending emails to clients, then select Deliveries. To define which emails will receive this information, go to the client's details and click on Edit: (https://storage.crisp.chat/users/helpdesk/website/-/4/2/9/8/4298d467d26bb400/82ecf28f-5582-4c83-8259-f031434ucr4t.png =776xauto) Then, click on *Few readers

• User guide for delivery tracking through the web portal

  Delivery Tracking On this screen, you can view the delivery history and filter it by user, zone, or delivery results. You can also download an Excel file with details of each delivery by clicking on Download. (https://storage.crisp.chat/users/helpdesk/website/-/a/9/f/4/a9f420699e0f7800/0b0c23cc-3718-4500-9823-36ec59rj32uq.png =829xauto)Few readers

• Change payment type on deliveries

  When completing a delivery in the Handy app, you can select the payment type by clicking on the $ symbol at the top of the screen: (https://storage.crisp.chat/users/helpdesk/website/-/e/e/a/2/eea23979c1f2b800/e56633e4-d437-4209-ab51-bc37bd1qb1n15.png =496xauto) This will let you choose between cash and credit: (https://storage.crisp.chat/users/helpdesk/website/-/8/c/f/Few readers