> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gohandy.us/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Why don’t the photos I took with my phone as evidence appear on the web portal?

The photos you took don't appear in the web portal yet because, to conserve battery, they will be synced when your mobile device is connected to a power source. This is to help you reduce your device's battery consumption, as photos can be heavy.