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# User types

There are four types of users you can assign in Handy:
* Route sales
* Promoter
* Presales
* Delivery

You can select the user type in the user data section when editing a user.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/0/0/6/e006e7381fa93000/4f6b2b66-0053-4767-a743-0ab214_wzovzz.png =281xauto)

While the app permissions for each user are mostly the same, the main differences lie in *how they execute certain processes in the field*. Below is a detailed explanation of each type:

### Now, we'll explain the specifics on each one:

🚚 Route sales
Route sales users take the products loaded into their vehicle, visit clients, and sell and deliver products at the same time.
* They can only place orders for products included in their assigned load.
* They must accept their assigned load before heading out.
* At the end of the day, they must close their route in the app.

🛒 Promoter
Promoters specialize in the *self-service or modern trade channel* (stores like Walmart, HEB, etc.).
* Their forms are answered one question at a time through a custom user interface, unlike other users who see all questions at once.
* Certain components of the forms are specifically designed for promoters.

🏢 Presale
Presale users visit clients *without delivering products* at the time of the visit.
* They record orders that are later fulfilled from the warehouse.
* Presale users are the most flexible type. If you’re unsure which type to assign, we recommend starting with presale.

📦 Delivery
Delivery users are responsible for *delivering orders placed by presale users*.
* Like route sales users, they receive a load based on the deliveries assigned for the day, allowing them to go out and deliver those specific products.
* Delivery users only receive orders through presale users, making them primarily a support role.
* An interesting feature is that delivery users can also perform presale tasks. If you want a user to combine presale and delivery functions, choose this type.

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