> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gohandy.us/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# User guide for delivery tracking through the web portal

| In Handy's web portal, you'll be able to see all information related to how your mobile users are managing deliveries.

### Delivery Tracking

On this screen, you can view the delivery history and filter it by user, zone, or delivery results.

You can also download an Excel file with details of each delivery by clicking on *Download*.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/f/4/a9f420699e0f7800/0b0c23cc-3718-4500-9823-36ec59_rj32uq.png =829xauto)

| TIP: A practical use case for this screen is to filter by unsuccessful deliveries — this helps you identify exceptions.

By clicking on a delivery, you'll see the *Delivery* *details*, which include:
* The delivery's status
* Information on *payment*, *balance*, and *billing*.
* A *timeline* of the delivery's history.
* An *interactive map* to view the delivery's location.
* Photos and signatures (if collected by the delivery user).
* A *table of the delivered products* and their status (complete, partial, not delivered).
* Easy access options like *comments, printing tickets, downloads*, etc.

The Delivery tracking feature shows all delivery information in an orderly and accessible screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/f/1/1/9f11542554461000/b0cc0506-2789-4bbf-92ec-4e9b63_1pk8df2.png =808xauto)

In the same screen, you'll find the *Timeline* feature, where you'll see delivery attempts in order:

![](https://storage.crisp.chat/users/helpdesk/website/-/d/1/0/f/d10f435f0ebac800/ffbe2a68-35b7-4a90-a0c5-97e163_g3ijwv.png =510xauto)

### Delivery summary via email
You can also view and receive delivery information via email. You'll just need to set up [notification recipients](https://help.gohandy.us/en-us/article/how-to-add-a-notification-recipient-10y33zd/), where you'll select which email addresses will get an email summary of operations performed using Handy.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/2/9/a/e29a1340feb8d000/c7e3af4d-cf44-4640-a939-0ca0bf_1mdqt5.png =447xauto)

### User activity

By clicking on the user's name, either in the previous screen or in the users list, you'll be able to see their activity from that day:

![](https://storage.crisp.chat/users/helpdesk/website/-/f/9/e/9/f9e9f49ced315800/9faf1d60-89be-4ffe-8085-9cd5b3_f2z1uc.png =793xauto)

Just like with other reports, you can filter this information by date range.

Send us a message in the chat if you have any questions!