> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gohandy.us/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Syncing the mobile app

Syncing helps us send information from the mobile app to the web portal and vice versa, helping us keep the two connected.

|| TIP: We don't recommend syncing too often, as it may drain your device's battery.

Syncing is very easy. Go to *Profile* in the bottom left corner of your screen:

![](https://storage.crisp.chat/users/helpdesk/website/-/d/d/f/4/ddf492c6966fa000/11eecd8d-a711-4085-b7be-8c55aa_1n5ffxd.png =244xauto)

There, click on *Sync*:

![](https://storage.crisp.chat/users/helpdesk/website/-/4/f/f/2/4ff24faafdd6a40/0ee4c484-e806-4301-b054-eaec6c_dnamrx.png =319xauto)

If the syncing process is working correctly, you'll see this screen while it's loading:

![](https://storage.crisp.chat/users/helpdesk/website/-/b/0/3/1/b0313174b85cc000/36d22eff-f24f-4e2d-9c45-986548_ne5lbz.png =398xauto)

The Handy app and the web portal constantly send each other *real-time* information when the devices have a good internet connection. If they don't, they will automatically try to sync every 3 hours.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/c/7/0/8c70566aa81c2800/bab3a27b-a6f2-4fe9-8597-ca77db_itfaom.png)

Send us a message in the chat if you have any questions!