Articles on: Delivery

Separation of promotion products on deliveries

Handy shows regular products and promotion products separately when viewing the details of a delivery. This makes it easier to identify the origin of each item and helps make any necessary adjustments when closing a route or editing deliveries.

Previously, products in a delivery were grouped together by SKU, even when some of them belonged to a promotion. This made it harder to identify:

Which products belonged to the original purchase
Which products were added as a promotion or a reward
How to accurately calculate amounts when editing a delivery

Now:

Promotional products appear separately in the delivery details, allowing you to identify:

Products from the original purchase
Products awarded through a promotion
Rewards associated with an active promotion

As you can see in the following example, the reward products belonging to a promotion are clearly marked, and the ID of the order they belong to is clearly shown so you can click on it and review the order if necessary:

🎁 Validating a promotion when editing a delivery

There is also an automatic validation to avoid inconsistencies in active promotions.

How does it work?

If a delivery contains one or more applied promotions and you try to edit the quantities of a product, Handy will automatically verify if the promotion still meets all necessary criteria to be applied.

For example

Suppose we have the following promotion: Buy 3 products, get 1 for free.

If the delivery is being edited and the user tries to reduce the quantity of the activator product to anything below 3, which is the amount required to activate the promotion, then:

The system won't let the user save these changes
A message will pop up indicating that the promotion would no longer be valid

🔴 Important exception

If the reward product is set to 0, then it would be possible to reduce the quantity of the activator product below the minimum required for the promotion, as the promotion wouldn't be granted anymore.

This helps avoid:

Deliveries containing invalid promotions
Inventory differences
Mistakes in payments and route closures
Inconsistencies between promotions and quantities of delivered product

💲 Payment type in delivery editing

When editing a promotion, you can also see the delivery's payment type when the delivery type is set to CASH.

Why is this useful?

When editing a delivery, the administrator will be able to:

View the selected payment method
Change the payment method if necessary
Ensure the payment was completed correctly

In deliveries set to CREDIT, this option isn't available, as the payment isn't made at the same time as the delivery.

If you have any questions, please reach out to our support team! 😎

Updated on: 06/25/2026

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