> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gohandy.us/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Disable or edit clients

||| In Handy, clients are not deleted, but they can be disabled.

If a client gets disabled, they won't be able to have visits or sales programmed or registered. Disabled clients will not be visible to users in the mobile app.

IMPORTANT: As clients are not deleted, they will still be visible for history reports.

There are two ways to disable clients: either individually or in bulk.

# Individually

Select *Clients* in the main menu:

![](https://storage.crisp.chat/users/helpdesk/website/-/5/a/5/7/5a57a2e65cd9dc00/77919b67-3cc0-49bf-8988-56d5ea_r21bf7.png =253xauto)

Identify the client you want to disable and click on the edit button:

![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/5/c/d55c57cd2691a800/screenshot-2026-02-09-at-25413_15zo79d.png =858xauto)

When editing the client, check off the *Enabled* box:

![](https://storage.crisp.chat/users/helpdesk/website/-/2/3/1/d/231de1ddfd80e400/414b1cb7-6d27-4105-822a-bc3ea6_ryjxj.png =528xauto)

Click on the *Save* button. Now, the client has been disabled.

# In bulk

In the client's menu, click on *+ Add*, then select *Clients with Excel template*:

![](https://storage.crisp.chat/users/helpdesk/website/-/3/b/7/2/3b72fccbdc2f8c00/8ff5dff2-f25a-4cf3-bd08-c62acb_1m9cn00.png =382xauto)

Download the Excel template. Make sure to click on *Include current data* before downloading, to ensure that your client's information is included in the template. Once you've downloaded the template, find which client (or clients) you want to disable, and in the *Enabled* column, write the word "NO". This will disable the client.

Once you've made all necessary changes, save the template and upload it back to Handy.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/2/8/e5289d4c01042000/d18386e5-5c8b-490d-8f49-9b2844_51lgeg.png =703xauto)

In Step 2, you'll see that the box *Igore balance column* is selected. This is to ensure that *no unwanted changes are made to your client's balances.*

|| Important: It's not possible to edit the Code field when editing clients in bulk. This is to avoid creating duplicates.

To learn more about how to fill in client data, click here:
[How to fill in client data](https://help.gohandy.us/en-us/article/how-to-fill-in-client-data-7hyvhf/)

| We recommend that the mobile users synchronize Handy after completing these steps to ensure that the information is up to date on their device.

Send us a message in the chat if you have any questions! 😎