> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.gohandy.us/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Change history (logs)

Here, you'll be able to find a full list of your users' activity updates. This log will help you stay on top of any changes made by users.

# Changes to profiles (Clients, products, users)

Every time a change is made to profiles (clients, products, users), our system keeps track of important details such as who made the change and when the change was made.

You can easily take a look at the last changes made by looking at the client, product, or user details:

![](https://storage.crisp.chat/users/helpdesk/website/-/d/b/0/7/db075b437d3c7000/77fcc256-3326-4d34-b78e-df7e1d_1vqluhh.png =683xauto)

# Changes made using templates history

This log helps you manage changes made using templates more efficiently, as it helps you analyze changes made to many elements at a time.

This log can be found through the web portal. Here's how to find it:

1. In the web portal, go to *Settings*
2. Click the *My Company* tab
3. Select *History of massive changes* to see which changes have been made in the last 6 months

||| IMPORTANT: Files loaded to the platform are only available for 7 days.

# Changes to inventory

This report will help you view changes made to your inventory.

1. In the web portal's main menu
2. Go to *Company Inventory*
3. Click on *Inventory movements* in the screen's top right corner

The following article dives deeper into how Handy allows you to keep an efficient track of products going in and out of your inventory, as well as knowing which user made any changes:

[Inventory movements](https://help.gohandy.us/en-us/article/inventory-movements-1mjused/)

||| Records of inventory changes are kept for 15 months. After 15 months, this data is deleted and cannot be recovered.

# Settings history

Every time a change is made to the company's settings, Handy keeps a detailed log, including the name of the user making changes, as well as the change's exact time and date.

This facilitates change audits by helping identify unauthorized adjustments, contributing to better security and control.

This is an internal feature; you can request this information whenever you need it through the support chat.

||| This information is kept in our system for 6 months.

# Client balance history

We know how important it is for you to keep track of your clients' balances, which is why we keep a detailed history of each transaction. This allows users to access information about orders, payments, changes made, and manual adjustments, ensuring full transparency and making follow-ups easier.

For more information about balance management and where you can find these reports, please read the following article:

[Client balance](https://help.gohandy.us/en-us/article/client-balance-1ibtea1/)

||| In Handy, client balance information is never deleted.

# Order operational status

We offer a platform that allows users to have real-time access to the operational status of each order, from its creation all the way to its delivery.

The following article goes into detail about which statuses orders can have, such as "Delivery pending", "On route", "Partially delivered", "Delivered", amongst others:

[Operational status of orders and products](https://help.gohandy.us/en-us/article/operational-status-of-orders-and-products-6nhtm0/)

With this information, you'll be able to manage orders more efficiently, ensuring each stage of the process is managed with clarity and precision.

Send us a message in the chat if you have any questions!